Refund policy

Returns and order issues

Our products feature finished fixed designs and are printed on demand without customer personalization. For return requests, sizing concerns, changes or cancellations, email support@teraniq.com with your order number. We will review the request and explain the available options; changes and cancellations are not always possible once production begins.

Contact us before sending any item back so we can provide appropriate instructions. Our public business address is not a designated return address.

Damaged, defective or incorrect goods

If an item arrives damaged, has a manufacturing fault or is incorrect, email support@teraniq.com with your order number, a description of the issue and clear photos. Please report these issues within 30 calendar days of delivery to help us arrange assistance promptly.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Defective items do not need to be returned for a supported manufacturing or damage claim.

Your consumer rights

Printing an item on demand does not automatically exclude it from return rights. This policy, including the requested reporting period, does not limit any statutory rights or remedies available to you.